Our engagements

Your tourist information office is committed to securing a category 1-rating

 

As such, it pledges to:
 
Provide you with easily accessible reception and information areas.
Make formalities easier.
Offer you seating.
Provide you with free information on the local tourism offer.
Display and publicise its opening hours in at least two foreign languages.
Provide you, upon request, with free internet access to find tourist information.
Be open at least 305 days per year, including Saturdays and Sundays, during the holiday season or for events.
Reply to your letters all-year-round.
Ensure that the reception desk is permanently-manned by staff able to speak at least two foreign languages.   
Provide paper-based tourist maps and guides.
Give you access to its trilingual website, dedicated and adapted to mobile devices.
Also disseminate its paper-based tourist information, translated into a minimum of two foreign languages, including:
- all tourist accommodation with approved ratings or labels, including at least the name of the establishment, postal address, website, telephone number and rating level;
- natural, cultural monuments and tourist sites, or leisure locations, featuring entrance fees, opening hours, websites, telephone numbers and postal addresses;
- events and attractions;
- emergency telephone numbers.
Annually update its tourist information.
Display emergency telephone numbers on the outside of the building.
Present the entire authorised offer covered by the tourist information office, for all customers.  
Give you access to consult the availability of listed accommodation.
Address your complaints and gauge your satisfaction.
Offer a tourist information service, including new information and communication technology (social networks, mobile telephone-friendly, GPS locations, etc.).
Comply with the requirements of the QUALITE TOURISME brand.
Provide you with a travel advisor.

Your Tourist Office get the renewal of the " Marque Qualité Tourisme "on March 3, 2020.
 

For you, the tourist office makes the commitments to : 

•Welcome you in a warm and friendly environment, 
•To be smiling, available and good listener, 
•To give the essential informations, including when we're closed, 
•To help you find the activity that suits you : gourmet or nature walks, sightseeing tours, cultural, sporting or leisure activities, cruises, 
•We offer you to bring back home a local or eco-responsible porduct, 
•We encourage you to give us your opinion to match your needs, 
•We notify you the accessibility for disabled for each touristic reference in our city, 
•We offer you a free and unlimited wifi. 

Our commitments to our partners :
 
•To be an ambassador of choice and to promote their brand, 
•To valorise their activity in media and during events, 
•To manage and coordinate the profesionnal networks, to help them in their business development, 
•To involve them in our touristic devlopment strategy. 

The municipality


The municipality commits to maintain, restore and promote heritage, while enhancing and re-defining public spaces in accordance with the requirements and nature of the site:
 
Establish and implement an architecture and heritage improvement area, or an architectural urban and landscape heritage protection area.
Maintaining and enhancing public spaces:
-Burying electricity cables and sub-stations.
-High-quality resurfacing of roads public spaces in keeping with the site
-Traffic management for the whole municipality 
-High-quality urban street furniture and coherent, mini directional signage 
-Installation of lighting and street lighting for the overall architectural and/or landscape improvement plans 
-Landscaping that is sympathetic to sites and locations 
 
Maintaining and improving public buildings 
-Restoration, renovation and maintenance of unclaimed public buildings and monuments 
-Removal of urban wastelands 
-Removal of “black spots” and/or “eyesores” 
-Re-investment in heritage sites to welcome the public
 
Municipal pledge to welcome the public:
 
•Possess a recognised town-centre based tourist office for the public, open in high-season, with qualified and competent staff.
•Ensure the long-term existence of a permanent information system (e.g., interactive information points, etc.) 
•Institute a policy to promote heritage (heritage interpretation services to discover the town independently, guided visits for groups and individuals throughout the year, on registration)
•Be equipped with tourism communication tools (event, exhibition and visit programmes, maps and documents presenting the town).
•Sustain a minimum of services in the town centre, such as a café-restaurant and a multi-service retailer offering quality local products.
•Possess town-centre tourist accommodation facilities, affiliated with a quality-assured network, or located within 5 km.
•Foster the welcoming of arts and crafts professions and the installation of artists and craftspeople whose products and workshops will be accessible to the public.
 
Municipal pledge in favour of events and attractions:
 
•Organise and/or encourage the introduction of cultural and festive events promoting the town’s heritage
•Organise and/or encourage a trade and crafts event featuring local or regional products (fairs, markets, etc.) 
•Possess an exhibition venue 

In addition, the municipality will ensure compliance with standards applicable to access and sustainable development when fulfilling all its commitments.

Certification label "Petites Cités de Caractères"        
      

The Petites Cités de Caractère® scheme was developed in the mid 1970’s to promote atypical, rural towns and villages, due to their locations and limited populations and urban municipalities, with their history and heritage.
The aim is to bring together various stakeholders in these town and villages around a single goal: to safeguard heritage as a lever for developing the local area. The activities of the Petites Cités de Caractère® network primarily seek to support local elected members who want to develop their municipalities but respect their heritage.
To develop their profile and influence, the “Petites Cités de Caractère®” network members showcase their strongpoints. They promote alternative and personalised ways of welcoming and hosting visitors, while contributing to the vitality of the network. All members strive to safeguard, restore and maintain their heritage, showcase it, bring it to life and promote it to local residents and visitors, to contribute to local economic development and make the Petites Cités de Caractère® a high quality and attractive tourism brand.
 
For more information: http://www.petitescitesdecaractere.com/